When I took up a senior management position in a local authority, an irate headteacher phoned me on my second day. She had had her laptop taken away for repairs two weeks ago, and had heard nothing since. I told her I’d look into it. I had the following conversation with the relevant team…
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You would be forgiven for thinking that every teacher in the country has spent lockdowns being so immersed in technology that they have all become experts. There is no more need for staff training in IT skills — and so no need to conduct a staff audit.
If only!
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Given that students in secondary schools can, when they reach a certain age, decide to give up Computing, marketing the department is an important thing to do. Even in primary schools, where options are not a consideration, it’s important to establish a brand for Computing.
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Given the difficulties brought about by Covid – staff on furlough or “let go”, orders drying up, workers self-isolating – customer retention becomes even more important than usual. Unfortunately, it may also become more difficult. After all, how can good levels of customer service be maintained if there are fewer people around to give it?
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*UPDATED* What are the attributes of a good ICT and Computing scheme of work? Here's the list of characteristics I've always looked for.
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If an organisation is so hung up on its image that it wastes time and resources on thrashing out a mission statement, what does that tell you about its priorities?
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The following list contains examples of things I did in school that made life much easier for those on the receiving end. What might you do?
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You don't necessarily have to be a "techie" in order to be able to manage a technical support team effectively.
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A checklist is one of the handiest tools at your disposal, and won't cost you a penny. How might you use checklists in your Computing or ed tech lessons?
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In my experience, few headteachers feel comfortable about a rolling commitment to spending money in a particular area, and even if they do sign up to the idea, circumstances can change.
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What kind of “ethical bribes” might you offer potential customers?
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We’re often told that, when embarking on a major project, we need to consult with the stakeholders. All very sensible, but who are the stakeholders?
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If you need to run webinars or video conference calls for your customers, or make recommendations regarding one for your schools, what are the options?
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Apparently, only 18% of schools say that they rely on the Department for Education for advice and guidance on what to use and for procurement. I’m surprised it’s that high.
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As always, the London Book Fair programme looks great.
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It’s well-known that accessing academic articles can be a very expensive business. This year’s Research and Scholarly Publishing Forum, run in conjunction with the London Book Fair, is about developments in open access.
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The London Book Fair people are once more putting on the What Works conference on 9th June 2021. The programme looks really interesting.
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Here is the very first article of mine that was published in an education magazine. Not all of it is relevant today, but perhaps surprisingly much of it is.
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At one of the schools I taught in, the headteacher once made an announcement in the staffroom to this effect…
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Many people seem to think that the solution to helping students catch up on their lost schooling is to have longer school days. Presumably these extra lessons will be taught by teachers, when they’re not marking and re-marking exam papers.
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