Have you noticed that more and more companies seem to have outsourced their customer service to an AI bot? They make it so difficult to get to talk to a human being that it’s almost as if they want customers’ money but would prefer to have as little interaction with them as possible.
So if you’re working in a school where before parents can chat to the headteacher, or a senior admin person or senior leader, they have to battle with an AI chatbot that, rather than displaying artificial intelligence is demonstrating advanced stupidity instead, I don’t think it will do your school’s reputation much good.