It seems to me that one of the most important skills a salesperson should possess is to be able to listen. Yet some salespeople and technical support people launch into a script or a flowchart when you call the company, or when you meet them.
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Ear, by Terry Freedman
The art of listening
Some years ago my wife and I set off to discover if the salesmen (back then they were nearly all men) were sexist. (Spoiler alert: most of them were.)
Read MoreWhy you don’t have to miss the ICT in Education articles even if you’re too busy to read them
If you’re too busy to read the articles on the ICT in Education website, you can listen to them instead.
Thanks to a neat little widget from Odiogo, each article has a “Listen Now” button at the top of it. Click that, and you will be able to listen to the article read out to you. Warning: there’s a bit of delay between my posting an article and the Listen Now button working, so if you try it straight away and it doesn’t work, try again a few minutes later.
Relaxing with technology
I need a break. I’ve been working like crazy, weekends too. So, for the next few days I’m having a break. As I’m not able to go away, a “staycation” is called for. I can’t go away partly because of another looming deadline, and even more partly because of the two feline parasites who have recently taken over our household. (I could meet the deadline from anywhere in the world, but it's too soon to leave the cats in somebody else's hands.) As a techno-addict I’ll be using a computer of some description or other to provide some entertainment. Here’s what I have lined up