Julia Skinner gives her opinion on the importance of having -- and expressing -- an opinion.
When I read Terry’s article ’25 Ways to make yourself unpopular – Be Flexible’ I have to admit to feeling embarrassed! I was that person who had been invited to contribute an article and I was that person who asked lots of ‘what about...’ questions!
I have reflected on why that was the case and this is my defence!
Julia Skinner disagrees with Terry's analysis of people who manage but don't lead.
As consumers ( in the real world) when things go wrong we call for the Manager. That role holds power. Power to sort out difficulties. Power to have answers to customers questions and queries. In retail particularly it is the aim of those career minded youths to work their way up to management and the exulted places they are considered to be.